Our Privacy Policy

The type of personal information we collect

We currently collect and process the following information:

  • Name
  • Contact details (i.e. address, landline and mobile number, email).
  • Payment Information (for suppliers only) – if you have provided us with personal instead of business details.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you ask us to complete work for your organisation.
  • When you sign up to our newsletter to receive our marketing materials.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Contact names of data subjects via contracted work with an organisation. 

We use the information that you have given us in order to:

  • Carry out work that you have requested from us
  • To send you our marketing materials 

We may share this information with the facilitators that work on our behalf, via our bookings system, Tagmin. This is part of our day-to-day work, and they will only have access to the personal information that they need to fulfil that service for the purposes for which they have been instructed by us. Examples of this is sharing your name and contact details with a facilitator via Tagmin to ensure that the work you have requested is carried out.

Our legal bases for processing personal data

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. The right to object is absolute and you are able to remove your consent at any time. You can do this by contacting [email protected] or phoning +44 (0)20 8291 7254.

(b) We have a contractual obligation with you.

(c) We have a legitimate interest

(d) We have a legal obligation.

How we store your personal information

Your information is securely stored. We want to make sure that the information that we have is relevant and up to date. We keep personal identifiers (such as email, address etc) for 3 years for marketing purposes. When we are carrying out work for you under contract, certain personal information (such as invoicing information) will be kept for longer than 3 years.

All personal data will be disposed of in accordance with our retention policy which may mean deleting or archiving it.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request you can do so by contacting us.

The Cookies We Use

Role Plays for Training also uses cookies when you visit our website. We use cookies for the following purposes:

  • To record which cookies you allow us to use when you first visit our site. This is done via Cookie Law Info. 
  • Email newsletters and related cookies – Role Plays for Training may use your cookies to remember if you are already an email subscriber to this site.
  • Third party cookies – In some cases we also use cookies provided by trusted third parties:
    • We use Google Analytics to help us understand how users interact with our website and ways we can improve your experience. For more information on Google Analytics cookies, you can click here.
    • Google ReCAPTCHA  – reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. If you prefer to not use the domain which may have other cookies set, you can use instead.
    • We may occasionally test new features on our website. When testing, these cookies may be used to ensure that you have a consistent experience so we can optimise what  our users appreciate the most.

Cookies can be disabled/managed via the Cookie Law Info dialog that appears at the bottom of the page when you first log onto our site. From here, you can restrict what cookies are used by our site.

You can also disable these cookies at any time by adjusting the settings on your browser (please see your browser Help on how to do this). This may affect the functionality of our website and other websites that you may visit. 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by:

[email protected]

+44 (0)20 8291 7254

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number:
+44 (0)303 123 1113

ICO website: